Windows 7 Grey – X – on network share folder icon

I experienced an issue today with a Windows 7 Professional computer that was joined to a domain. The user was able to access all network shares except for the Users shares which had a grey X on the folder icon. To fix this issue you have to re-initialize the cache of offline files.

  1. Click Start, type regedit in the Start Search box, and then press ENTER.
    If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
  2. Locate the following registry subkey, and then right-click it:


  1. Point to New, and then click Key.
  2. Type Parameters in the box.
  3. Right-click Parameters, point to New, and then click DWORD (32-bit)Value.
  4. Type FormatDatabase, and then press ENTER.
  5. Right-click FormatDatabase, and then click Modify.
  6. In the Value data box, type 1, and then click OK.
  7. Exit Registry Editor, and then restart the computer. 

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